Talk to the team
Email info@seleva.io for product questions, help with your firm’s workflow or a request about data. For a first conversation, book a demonstration.
For a support request, include your firm, the workflow or page, the approximate time and a short description of what happened. Use a redacted screenshot where useful, and keep passwords, keys and sensitive candidate information out of an initial email.
Implementation around your firm
Start with your workflow, priorities and intended outcomes. Agree the scope, integrations, access arrangements and success criteria with the Seleva team. Guided set-up, training and implementation check-ins help connect the platform to your way of working.
Your support arrangements
Your engagement agreement sets the support contacts, service scope and any response or availability commitments. Contact the team when a workflow needs attention or your firm’s requirements change.
Security and privacy questions
For a security or privacy concern, contact info@seleva.io and identify the affected service, when you noticed the issue and the potential impact. Share only the information needed to explain the concern and ask for a suitable channel for sensitive material.
Customer processing agreements and provider details are available directly as part of the engagement discussion.